Refund & Cancellation Policy

Last updated August 2026

Draft — to be reviewed by counsel before launch.

The trial

Every new account starts with a 14-day free trial with a card on file. You're charged on day 15 — or never, if you cancel before the trial ends. Canceling during the trial costs nothing and keeps your access through the last trial day.

Canceling a subscription

Cancel anytime from Settings → Billing → Manage billing— it opens the Stripe customer portal, no email or phone call required. You keep access through the period you've already paid for; we don't refund the remainder of a partial month after cancellation.

Seat changes

Adding or removing reps adjusts your subscription immediately and prorates on the next invoice through Stripe — you only ever pay for active seats.

When we refund

If you were charged in error — a double charge, a charge after you canceled during the trial, or a billing mistake on our side — tell us within 14 days of the chargeand we'll refund it in full. Ask from the Support tab in the app (or reply to any billing email).

Related

Billing terms live in the Terms of Service; pricing is on the pricing page.